Tuff Shed, Inc.
  • 04-Oct-2019 to 03-Nov-2019 (MST)
  • Corp - IT
  • Denver, CO, USA
  • Hourly
  • Full Time

Paid vacation, paid holidays, medical/dental/vision and life insurance, and a 'Safe Harbor' 401(k) plan

Based in our National Support Center in south Denver, Tuff Shed is recruiting for an experienced Sr. Support Desk Technician

The Sr Support Desk Technician provides general support and problem resolution to all Tuff Shed computer and technology users at the corporate and field locations. The ability to work in a fast paced environment and prioritize tasks and projects effectively is a critical.  Top-notch communication skills at all times, interacting and providing general support services to all levels.  Familiar with the duties of a full administrator for maintenance and support of a Windows enterprise environment. 


Do you have what it takes to be a successful Sr. Support Desk Technician?

  • Support an Active Directory structure including, services, roles, and group policy.
  • Manage Microsoft technologies in a Windows Enterprise environment, including Microsoft Exchange 2013 / Office 365 an enterprise environment, and System Center Suite (SCCM/SCOM)
  • Identify, diagnose, and resolve problems for local and remote end-users for approved hardware and software
  • Follow support processes with attention to detail
  • Research issues using available information resources
  • Log Help Desk incidents and requests through the ticketing system
  • Identify and escalate incidents requiring urgent attention
  • Communicate with users on the status of incidents and requests
  • Ensure incidents are complete and resolved from start to finish promptly
  • Identify and escalate application incidents and drive issue resolution together with co-workers
  • Explain concepts to users in laymen's terms during projects and support duties
  • Communicate in a personable, positive, and friendly style
  • Performing all other duties, tasks and responsibilities as assigned by the Tuff Shed management


Required Skills & Experience:

  • 3 - 5 years of experience as a Domain Administrator in Active Directory and Window Enterprise environments
  • Windows 7 & 10 configurations and support experience on multiple hardware platforms
  • Knowledge of Microsoft Office and Office 365
  • Knowledge of Microsoft Exchange, Active Directory, OneDrive and SharePoint preferred
  • Knowledge of mobile and telecom devices and services such as Ring Central VoIP phones and various cell phone platforms
  • Basic network troubleshooting skills
  • Printer configuration and support
  • Experience supporting software applications such as JD Edwards EnterpriseOne and cloud-based solutions such as Salesforce.com
  • Ability to establish and maintain positive and effective work relationships with co-workers, end-users, and technology providers
  • Ability to multitask and prioritize deadlines to meet required schedules
  • Ability to express technical terms in basic language, both verbally and written
  • Ability to troubleshoot hardware issues and perform minor repairs/upgrades when needed
  • Familiar with SCCM or MDT machine imaging process
  • Familiar with remote controlling machines using Team Viewer application



  • High school diploma or equivalent
  • Bachelor's degree in Computer Science and/or equivalent work experience



An opportunity to join a successful company and be part of the growth of the team! We offer competitive compensation and great benefits including paid vacation, medical/dental/vision and life insurance, and a 'Safe Harbor' 401(k) plan.



Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers.  We utilize cutting edge green technology in our materials and manufacturing processes, and hold multiple U.S. Patents.



  • You can learn more about Tuff Shed from our website at www.TUFFSHED.com.
  • To apply, please click to submit an application. Shortlisted candidates will be contacted for a formal screening.


Tuff Shed, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran


Tuff Shed, Inc.
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